Refund & Returns Policy

Due to health regulations and under manufacturer’s procedures, Empelvic’s products are not eligible for return for change of mind, incorrect selection, or general dissatisfaction.

We provide remedies for faulty or damaged products in accordance with the Australian Consumer Law.

Faulty or Damaged Products

If you believe your product is faulty or was damaged on arrival, please contact us within 14 days of purchase by emailing:
info@emplevic.com.au

Please include:

• Your order number
• A description of the fault or damage
• Clear supporting photographs (where applicable)

All claims are assessed on a case‑by‑case basis.

Assessment & Resolution

• Returned items must be assessed before any remedy is provided.
• Where a fault is confirmed, we will offer an appropriate remedy, which may include repair, replacement, or refund.
• Any applicable manufacturer warranty will be considered as part of the assessment.

Return Costs

• If a product is confirmed to be faulty or damaged, return and replacement or refund will be arranged at our expense.
• Returns sent without prior contact and approval may not be accepted.